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AI agent for chatting with customers

Chat Vexen logoChat VexenAn answer for your customer right away, at any time of day.

Chat Vexen is an AI agent in your chosen language on every channel. It answers customers right away, in your company's tone, even when your team is off.

Who it's forFor companies whose customers contact them outside business hours.

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What you get

  • Website, WhatsApp, Viber, Facebook Messenger, Instagram, Telegram, SMS and email in one place
  • Speaks naturally in every language
  • Answers based on your company's offering and data
  • Available 24 hours a day, so customers don't wait for an answer

One agent, every channel

Customers write wherever it suits them. Chat Vexen connects to each of these channels and answers in your company's tone everywhere.

Chat Vexen logo
  • Website
  • WhatsApp
  • Viber
  • Facebook Messenger
  • Instagram
  • Telegram
  • SMS
  • Email

It doesn't just answer, it sells

Chat Vexen was trained by top salespeople, so it steers the conversation toward a purchase.

Leads the customer to a purchase

It doesn't stop at answering a question: it helps the customer choose and decide to buy.

Upsell and cross-sell

When it makes sense, it suggests a better version of the product or one that goes with what the customer is buying.

Follow-up

When possible and needed, it gets back in touch with customers who haven't decided yet.

What Chat Vexen does

Every agent is built for your company and connected to your software. These are tasks Chat Vexen already handles.

Questions about your offering

Prices, availability, opening hours, locations and terms, from your company's data.

Taking orders

The customer orders in the conversation, and the order is entered into your software.

Order or shipment status

Asked "where is my order", Chat Vexen finds it and says where it is.

Voice messages and photos

It understands voice messages and reads a number or text from a photo.

Complaints and inquiries

Customers complete a complaint, a problem report or a partnership inquiry in the conversation, without filling in a form.

Booking appointments

It offers free slots from your calendar and books the meeting.

How it works

  1. 1

    The customer writes wherever is easiest.

    On your website, WhatsApp, Viber, Messenger, Instagram, Telegram, by SMS or by email.

  2. 2

    The reply feels like it comes from a person.

    Right away, or after a pause you set. The customer can see that the message was read and that a reply is being typed.

  3. 3

    It works directly in your software.

    It gives the customer information from your software and enters everything needed into it, only what you approve.

  4. 4

    When a person is needed, a notification goes out.

    An employee gets a notification to take over the conversation.

  5. 5

    You see every conversation.

    The full conversation and a short summary written by the AI, so you can see right away what it was about.

Setup and pricing

The agent is ready to work within 5–10 days of signing the contract. You pay once for building the agent and connecting it to your software, then a monthly license for use. The license amount depends on the number of channels you connect. We set the price after a free meeting.

Questions about this solution

Every language, naturally: Serbian or any other language you choose.

Your website, WhatsApp, Viber, Facebook Messenger, Instagram and Telegram, and also SMS and email. All conversations are in one place.

From your company's offering and data, and it answers in your company's tone.

Yes. It was trained by top salespeople. It leads the customer to a purchase, offers upsells and cross-sells when it makes sense, and follows up with the customer when possible and needed.

Yes. It integrates directly into your software, if it has an API. It gives customers information from it and enters everything needed into it, only what you approve.

It can answer right away, or after a pause you set, so the conversation feels more natural. It can also show that the message was read and that a reply is being typed, just like chatting with a person.

An employee gets a notification to take over the conversation.

Yes. You see every conversation in full, and the AI also writes a short summary, so you can see right away what it was about.

Chat Vexen talks to your customers. Vexen AI is for the owner and employees: it answers questions about the company and enters data into the software.

From 5 to 10 days. You pay once for building the agent and connecting it, then a monthly license whose amount depends on the number of channels.

Often combined with

The solutions connect to each other and to the systems you already use.

Don't fall behind the times. Stay ahead of them.

The first step is one conversation: we get to know your company, prepare a specification free of charge, and you decide whether we continue.

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