AI Call Center

Voice VexenNo call goes unanswered.

Voice Vexen is AI call center software. AI agents answer and make calls, speak Serbian or any language you choose, and complete tasks in your software during the call. In the same software, you see all campaigns and all calls, and your employees can also use it as a phone system.

Who it's forFor companies with a high volume of incoming or outgoing calls that can't answer them all, or don't want to hire a full call center for it.

7,000+: calls handled by our AI agents every day

What you get

AI agents that answer and make calls
Conversations in Serbian and any other language, with no delay
Tasks during the call: entries in your software, email, SMS, spreadsheets, checks via API
10+ simultaneous calls, all at the same quality
All campaigns and calls in one place
A phone system for your employees' calls too
Available 24 hours a day, including weekends and holidays

What Voice Vexen does

Each agent is built for a task in your company and connected to your systems. These are tasks our agents already handle.

Upselling

The AI calls the customer and offers an additional purchase.

Fewer returned shipments

When a shipment is not collected, the AI calls the customer and arranges redelivery, by courier to an address or to a parcel locker. It verifies the address with Google Maps.

Order confirmation

The AI calls the customer, confirms the order and records the answer in the system.

New service offers

The AI calls existing customers and presents the company's new services.

Online store support

When asked “Where is my package?”, the AI finds it by phone number and says where it is. For complaints, it sends a link by SMS.

Classic call center

The AI answers questions about the company: business hours, addresses, contacts and other basic information.

What happens during a call

The AI answers or places the call.

It answers incoming calls and makes outgoing ones at your request.

It speaks the caller's language.

Accurately and with no delay, in Serbian or any other language.

It works in your software.

It checks and changes data, fills in spreadsheets and checks availability via API, for example free parcel lockers.

The result goes where it should.

By email, SMS, WhatsApp or Telegram, and the data is written to the database.

Urgent cases go to a person.

In an emergency, the AI calls the person responsible.

Everything is visible in the software.

Every call and every campaign, in one place.

Results

7,000+: calls handled by our AI agents every day
10+: simultaneous calls, all at the same quality
5–15: days from contract to a working agent
Any language: you choose, accurately and with no delay

The number of simultaneous calls is limited not by the software but by the phone carrier, by how many calls it allows.

Implementation and pricing

The agent is ready to work within 5–15 days of signing the contract, depending on how complex the task is. You pay once for building the agent and connecting it to your software, then a monthly license for use. Licenses come in packages: the amount depends on the number of calls per month and the complexity of the agent. We set the price after a free meeting.

Questions about this solution

What language does the AI speak?

Serbian, and any other language you choose, accurately and with no delay.

Does the AI only answer calls, or can it call out too?

It does both. It answers incoming calls and, at your request, calls customers: to confirm orders, upsell, arrange redelivery or offer new services.

How many calls can it handle at once?

10 or more, all at the same quality. The upper limit is set not by the software but by the phone carrier.

Does it work with our software?

Yes, if your software has an API. During the call, the AI checks and enters data, sends emails or SMS and fills in spreadsheets.

What happens when something is urgent?

The AI immediately calls the person in charge of that situation.

Can employees also make calls through Voice Vexen?

Yes. Voice Vexen is also a phone system, so employees use it for regular calls too.

How long does implementation take, and how is it paid?

Between 5 and 15 days. You pay once for building the agent and the integration, then a monthly license by package, based on the number of calls and the complexity of the agent.

Pročitajte i

Kako radi AI call centar?Koliko košta AI call centar?Kako izabrati AI call centar u Srbiji?

Often combined with

The solutions connect to each other and to the systems you already use.

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See all seven solutions

Don't fall behind the times. Stay ahead of them.

The first step is one conversation: we get to know your company, prepare a specification free of charge, and you decide whether we continue.